Return Policy for Sterile Products

a. Eligibility for Returns: We accept returns for sterile products if the following conditions are met:

The product packaging is sealed and has not been tampered with.
The product’s content matches the quantity stated on the packaging.
b. Return Process: To initiate a return, please contact our customer support team within [7] days from the date of purchase. You can reach us via email at info@medixpress.co.uk. We will provide you with return instructions.

c. Return Timeline: The return process typically takes 7 working days, excluding weekends and bank holidays, from the date we receive the returned product. Please note that this timeline may vary based on circumstances.